International Effectiveness Centers

Assessing Your Interpreters

Here at International Effectiveness Centers, we can test and evaluate the skills of your interpreters.

Contact Us Today

Do you have a need for testing your interpreters?

Here at International Effectiveness Centers, we can test and evaluate the skills of your interpreters. If your employees need additional training to become more proficient at interpreting, IEC can help.

The following areas will be assessed:

  • Ability to interpret accurately using the protocols of a Health Care Interpreter
  • Ability to identify any barrier that could lead to confusion between clinician and patient
  • General knowledge of the anatomy and physiology of the human body
  • General knowledge of medical procedures and protocols
  • Knowledge of the Interpreter Code of Ethics, Roles of an Interpreter and Forms of Interpreting

This Study Guide is designed to help you prepare for the Professional Interpreter Assessment. Once enrolled, you will receive the following materials:

  • Protocols for on-site interpreting
  • Medical glossaries

The Professional Interpreter Assessment is comprised of three parts:

I. Language Proficiency

Fluency in English (pronunciation, good oral and written understanding, and proper use of grammar)

Fluency in the language(s) of service

II. Health Care Interpreting Skills

Modes of Interpreting

Sight Translation
Telephone Interpreting

Ethical Principles

Cultural Awareness
Respect for Individuals and Communities

Roles of the Interpreter

Message Clarifier
Cultural Broker

Interpreting Techniques

Memory Exercises
Direct Interpreting (Using “You and I”)
Preparation of terms


Before the session
During the session
After the session

III. Medical Terminology

Circulatory and Lymphatic System:

Anatomy of the heart, veins and arteries
Anatomy of the lymphatic system
Physiology of the circulatory system
Physiology of the lymphatic system
Blood constituents
Common diseases and anomalies
Common procedures

Respiratory System:

Anatomy of the respiratory system (nose, trachea, etc.)
Physiology of the respiratory system
Common diseases and anomalies
Common procedures

Reproductive System:

Female anatomy
Female physiology
Common diseases and anomalies
Common procedures
Male anatomy
Male Physiology
Common diseases and anomalies    
Common procedures
Sexually transmitted infections

Endocrine System

Anatomy of the different endocrine glands
Hormones and function
Common diseases and anomalies
Common procedures

Nervous System

Anatomy of the nervous system
Cells of the nervous system
Physiology of the nervous system
Common diseases and anomalies
Common procedures

Renal System

Anatomy of the renal system (stating the differences between the female and male system)
Physiology of the renal system
Common diseases and anomalies
Common procedures


Anatomy of the eye
Physiology of vision
Common diseases and anomalies
Common procedures


Anatomy of the ear, nose and throat
Physiology of audition
Common diseases and anomalies
Common procedures


Common syndromes and diseases
Common procedures


Common complications
Common procedures

This program meets the guidelines of the California Health Care Interpreters Association (CHIA) and the National Standards of the National Council on Interpreting in Health Care (NCIHC).

Your team’s proficiency in navigating the intricacies of pronoun usage has not only facilitated clear and respectful communication but has also contributed significantly to the overall quality of our client care. In a healthcare setting like ours, where sensitivity to individual identities and preferences is paramount, your attention to detail and understanding of pronoun language nuances have truly set you apart.

We value the partnership we have with your organization and look forward to continuing to work together to ensure that language barriers are minimized, and all our patients receive the highest quality of care. Please extend our gratitude to your team for their dedication and proficiency in providing language access services that make a meaningful impact on our clinic’s operations.

– Lily Vu, LCSW

Program Manager
County of Santa Clara Behavioral Health Services

We have been using International Effectiveness Centers for our translation needs, and are extremely pleased with their work. They are professional, very responsive to our needs, and always on time with our deadlines. I recommend them highly.

– Beth Saiki, MPH

Director of Lung Health Programs
American Lung Association

…IEC helped my client, San Francisco Headstart, translate all their forms into Chinese, Vietnamese and Spanish. San Francisco Headstart is a nonprofit educational organization that works with immigrant families. IEC was able to translate and create files for us to print. They made a tough job easy.

– Jeannie Yee

General Manager
Giant Horse Printing, Inc.

I am pleased to recommend IEC for future organizations and businesses. Not only can IEC be an asset to a company, but also provide a competitive advantage. Their work is exceptional and I continute to hear high praise from customers as well as colleagues. Magellan does not consider IEC as just a vendor, but a partner in delivering quality communications to an increasingly global marketplace.

– Erika Murray

Project Manager
Magellan Health Services

Each office that has used IEC has been very complimentary regarding your interpreters. They are professional, patient, respectful and above all are excellent interpreters. We look forward to another year of working with IEC.

– Bobbi George

General Manager
Tender Loving Care

Contra Costa Health Services has contracted the interpreter and translation services of International Effectiveness Center (IEC) for the past five years. During this period, Taryk Rouchdy, President of IEC, and his staff, have been consistently there to facilitate our need for telephonic and in person interpreters. The quality of his interpreters has been very professional. When there were any concerns raised by staff, he and his staff have been there to quickly expedite the matter.

Overall, staff at CCHS has been very satisfied with the work and working relationship that we have had with IEC for the past five years. I personally, as manager of language services for the department, have much respect for the professionalism that Taryk and his staff has conducted themselves when providing services for us. I have no hesitation in recommending the services of IEC.

– José Martin, LMFT

RHD Language Services Manager
Contra Costa Health Services
International Effectiveness Centers

International Effectiveness Centers
Phone: (800) 292-9246