International Effectiveness Centers

Face-to-Face Interpreting

Once an interpreter is employed by IEC, they are screened…

Interpreter Request Form

Screening Process

Once an interpreter is employed by IEC, they are screened for the following:

  • Comprehensible understanding and speaking of English. This is to promote smooth interpreting.
  • Testing for medical terminology and cultural nuances. Extensive written and oral tests are administered. An Interpreter must go through intensive testing for medical terminology. Once they have passed the tests they are then certified as an IEC Interpreter. We test our interpreters to ascertain their ability to interpret while at the various departments at different hospitals. Their comfort and ease with medical terminology and cultural nuances is our first priority. This ensures an accurate interpretation while on assignment.
  • We have ongoing testing of medical terminology. We have a resource center where an Interpreter can call IEC and research any word that eludes them or any new medical terminology that is out there that needs to be incorporated into our bank of information. We continually update our database of medical terminology. The hotline helps the interpreters stay up-to-date on any new terminology and acts as a backup support system.
  • Job Protocols. We want our Interpreters to represent us in the most efficient and professional manner. They are tested for “on the job protocols.” For example: Checking-in once they have arrived at the hospital; If the doctor has not yet arrived, should the Interpreter introduce him/herself to the patient? Where to remain while waiting for the doctor to arrive; Checking-out; Prior to leaving, does the patient require further interpretation to go to the pharmacy? Once they have completed “Job Protocols,” an interpreter is now ready to successfully handle any situation that should arise while on assignment.
  • Upon completion of the Interpreter Screening Process an Interpreter is issued an ID badge.
  • IEC is a member of CHIA (California Healthcare Interpreters Association), and all our interpreters adhere to its standards.

Additional training for interpreters in various fields:

  • Mental Health
  • Emergency Services (911, Fire, Police, Sheriff, etc)

Whenever a Department enrolls in our program, we will train the interpreters in the terminology and situations typical to that Department’s need.

Handling Emergency Situations

All interpreters are trained to deal with emergency situations, and to be able to speak in a calm and soothing manner in order to get the right information as quickly as possible.

Background of our Interpreters

All Interpreters must have 5 years prior experience before being employed as an IEC Interpreter.

Types of Interpreting:

  • Consecutive Interpreting
  • Simultaneous Interpreting

Your team’s proficiency in navigating the intricacies of pronoun usage has not only facilitated clear and respectful communication but has also contributed significantly to the overall quality of our client care. In a healthcare setting like ours, where sensitivity to individual identities and preferences is paramount, your attention to detail and understanding of pronoun language nuances have truly set you apart.

We value the partnership we have with your organization and look forward to continuing to work together to ensure that language barriers are minimized, and all our patients receive the highest quality of care. Please extend our gratitude to your team for their dedication and proficiency in providing language access services that make a meaningful impact on our clinic’s operations.

– Lily Vu, LCSW

Program Manager
County of Santa Clara Behavioral Health Services

We have been using International Effectiveness Centers for our translation needs, and are extremely pleased with their work. They are professional, very responsive to our needs, and always on time with our deadlines. I recommend them highly.

– Beth Saiki, MPH

Director of Lung Health Programs
American Lung Association

…IEC helped my client, San Francisco Headstart, translate all their forms into Chinese, Vietnamese and Spanish. San Francisco Headstart is a nonprofit educational organization that works with immigrant families. IEC was able to translate and create files for us to print. They made a tough job easy.

– Jeannie Yee

General Manager
Giant Horse Printing, Inc.

I am pleased to recommend IEC for future organizations and businesses. Not only can IEC be an asset to a company, but also provide a competitive advantage. Their work is exceptional and I continute to hear high praise from customers as well as colleagues. Magellan does not consider IEC as just a vendor, but a partner in delivering quality communications to an increasingly global marketplace.

– Erika Murray

Project Manager
Magellan Health Services

Each office that has used IEC has been very complimentary regarding your interpreters. They are professional, patient, respectful and above all are excellent interpreters. We look forward to another year of working with IEC.

– Bobbi George

General Manager
Tender Loving Care

Contra Costa Health Services has contracted the interpreter and translation services of International Effectiveness Center (IEC) for the past five years. During this period, Taryk Rouchdy, President of IEC, and his staff, have been consistently there to facilitate our need for telephonic and in person interpreters. The quality of his interpreters has been very professional. When there were any concerns raised by staff, he and his staff have been there to quickly expedite the matter.

Overall, staff at CCHS has been very satisfied with the work and working relationship that we have had with IEC for the past five years. I personally, as manager of language services for the department, have much respect for the professionalism that Taryk and his staff has conducted themselves when providing services for us. I have no hesitation in recommending the services of IEC.

РJos̩ Martin, LMFT

RHD Language Services Manager
Contra Costa Health Services
International Effectiveness Centers

International Effectiveness Centers
Phone: (800) 292-9246