International Effectiveness Centers

Telephone Interpreting

The IEC Centralized Call Center in the United States works 24 hours a day, 7 days a week, 365 days a year.

Interpreter Request Form

Operational Infrastructure

The IEC Centralized Call Center in the United States works 24 hours a day, 7 days a week, 365 days a year.

Interpretation services from and to English for your Core Languages and we can add additional languages when required by you.

In the event of a service interruption, a cell telephone number is provided for emergency calling situations.

IEC has sufficient expandable services and backup capabilities in order to assist you in the event of an unforeseen emergency, regional disaster or other catastrophic occurrence where language interpretation telephone call volumes would dramatically increase.

We keep track of the exact time a call starts and ends with the interpreter. You are billed only for the interpreting time.

When you call us:

  1. A live operator answers.
  2. You are asked for the language needed.
  3. You are connected to the interpreter.
  4. When you are finished with the interpreting, you hang up.

Staffing Resources

Highly skilled and qualified professional human interpreters perform confidential telephone interpretation services. All interpreters have native fluency in their respective languages and English. All are HIPAA Compliant.

IEC has the staffing resources to provide services 24 hours a day, 7 days a week, and 365 days per year.

Billing and Reporting

IEC provides one accurate monthly bill to you with detailed descriptions of each department’s usage and cost breakdowns.

Materials and Equipment

If needed, IEC can provide all necessary telephone equipment for performance under this Contract. The purchase of all materials/equipment to provide the needed services is the responsibility of IEC.

Training of your Employees

IEC will provide all authorized employees appropriate training and instructional materials regarding the use of the interpretive services, toll free numbers and pass codes. Training is available online 24 hours a day, 7 days a week, 365 days a year.

Using IEC’s Telephone Interpreting Service couldn’t be simpler. One, two, three and your language needs are answered!

  1. DIAL a Toll Free Number to IEC’s 24 hour Call Center
  2. Tell us the Language needed
  3. Get connected to an interpreter

Your team’s proficiency in navigating the intricacies of pronoun usage has not only facilitated clear and respectful communication but has also contributed significantly to the overall quality of our client care. In a healthcare setting like ours, where sensitivity to individual identities and preferences is paramount, your attention to detail and understanding of pronoun language nuances have truly set you apart.

We value the partnership we have with your organization and look forward to continuing to work together to ensure that language barriers are minimized, and all our patients receive the highest quality of care. Please extend our gratitude to your team for their dedication and proficiency in providing language access services that make a meaningful impact on our clinic’s operations.

– Lily Vu, LCSW

Program Manager
County of Santa Clara Behavioral Health Services

We have been using International Effectiveness Centers for our translation needs, and are extremely pleased with their work. They are professional, very responsive to our needs, and always on time with our deadlines. I recommend them highly.

– Beth Saiki, MPH

Director of Lung Health Programs
American Lung Association

…IEC helped my client, San Francisco Headstart, translate all their forms into Chinese, Vietnamese and Spanish. San Francisco Headstart is a nonprofit educational organization that works with immigrant families. IEC was able to translate and create files for us to print. They made a tough job easy.

– Jeannie Yee

General Manager
Giant Horse Printing, Inc.

I am pleased to recommend IEC for future organizations and businesses. Not only can IEC be an asset to a company, but also provide a competitive advantage. Their work is exceptional and I continute to hear high praise from customers as well as colleagues. Magellan does not consider IEC as just a vendor, but a partner in delivering quality communications to an increasingly global marketplace.

– Erika Murray

Project Manager
Magellan Health Services

Each office that has used IEC has been very complimentary regarding your interpreters. They are professional, patient, respectful and above all are excellent interpreters. We look forward to another year of working with IEC.

– Bobbi George

General Manager
Tender Loving Care

Contra Costa Health Services has contracted the interpreter and translation services of International Effectiveness Center (IEC) for the past five years. During this period, Taryk Rouchdy, President of IEC, and his staff, have been consistently there to facilitate our need for telephonic and in person interpreters. The quality of his interpreters has been very professional. When there were any concerns raised by staff, he and his staff have been there to quickly expedite the matter.

Overall, staff at CCHS has been very satisfied with the work and working relationship that we have had with IEC for the past five years. I personally, as manager of language services for the department, have much respect for the professionalism that Taryk and his staff has conducted themselves when providing services for us. I have no hesitation in recommending the services of IEC.

РJos̩ Martin, LMFT

RHD Language Services Manager
Contra Costa Health Services
International Effectiveness Centers

International Effectiveness Centers
Phone: (800) 292-9246